Privacy Policy
We respect your privacy. We are committed to protecting your personal information and to being transparent about the information we hold about you. This privacy policy explains how we keep your personal information safe, tells you about your privacy rights and how the law protects you.
Purpose of this privacy notice
This notice explains what information we collect about you, how we use it and how long we will keep it for. You might give us your personal information when you join the association, request a service, sign up to an event, or even simply by using our website.
When we collect your personal details, there is always a reason behind it. In addition, we will only ask you for sensitive personal data when there is a clear reason for doing so and we will tell you what that reason is.
It is important that you read this privacy notice so that you fully understand how and why we are using your personal information. On specific occasions, we may provide you with complementary privacy notices or fair processing notices. We will make it clear when you need to be aware of this, as this privacy notice supplements the other notices and is not intended to override them.
Controller
Zara’s Doggy Day Care Ltd is a company registered in England and Wales (No. 09349682) is the controller and responsible for your personal information. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please get in touch with us via the contact form on the website.
The information we collect about you
‘Personal information’ means any information about an individual from which they can be identified. The personal information we collect allows us to provide services to our customers and users of our services. The primary function of the information we ask for is to meet the requirements set out by the Animal Welfare Act 2006. It also helps us to better understand our members and service users.
We strongly believe your personal information needs to be safeguarded and protected. As long as you share it with us, we are its guardian. We take steps to collect only what is necessary and we do this for different purposes, but all with one goal in mind: to provide service users with a professional service. Here is a list of the type of personal information we currently use:
- Identity Information you give to us – this will include your full name and title, (if relevant), postal address, phone numbers and email address (if relevant).
- Emergency Contact Details This includes an emergency contact person in case we cant get hold of you and there is an issue with your dog, their phone number and address
- Transaction History of your interactions with us. This will include any purchases details, the services you request, health history and welfare notes
- Technical Information we can confirm what browser you are using, the internet protocol (IP) address and computer operating systems that are being used, your login data and other technology on the devices you use to access our website.
- Call Recordings for training and quality assurance proposes only
- Marketing and Communications Preferences for receiving information from us about our services, membership updates, volunteering and fundraising activities (including ways to donate) and how you would like us to communicate with you.
If you don’t want to share your personal information with us
If you don’t want to share your personal information with us, you don’t have to. We will only keep any personal information we are required to keep in accordance with legal requirements.
Your duty to inform us of changes
It is important to us that the personal information we hold about you is accurate and up-to-date. For customers, we normally check this each year when you complete your application form. Please tell us if there are any changes during your relationship with us. You can do this easily by visiting the portal on our website, or by getting in touch with us.